Friday 22 June 2012

A wicked problem?



This week North Yorkshire and York PCT (made up of 4 clinical commissioning groups including ours) announced a financial deficit. It has been there for years and years but in the past it has been temporarily sorted with loans from the strategic health authority ( the next tier up) and made up of money from other PCTs who have under spent. This year there is no “bail out” and so we will probably finish the year in deficit too.

There is no easy solution to this financial problem . No Willy Wonka Golden Ticket, no matter how hard we look for it. The reasons North Yorkshire is in deficit are complex. I have written about them before but it basically about three things: our rural geography, the way hospitals are configured and the way we are funded. We have tried to sort this out each year but got nowhere because of the complexity of the issues.

I went on a leadership course years ago. I learned many things that I have used since: lots of leadership theory, some more helpful than others. One of the sessions that really stayed with me was the concept of “wicked issues”. These are complex problems with no easy solution, lots of interconnecting issues, each one challenging and complicated. These are the problems people talk about often but put in the too difficult pile because even considering them gives you a feeling of doom and helplessness. We can all think of examples of these in our personal and working lives I am sure.

We need to change our health care system. We need to live within our means financially. We might all think the funding is unfair (and I believe it is) but I don’t think it will change much over the next 5 years and spending lots of time and energy fighting about the funding formula is just a distraction.

We need to re-engineer our system. We need to keep patients out of expensive hospitals and improve and strengthen care in the community- more district nurses, occupational therapists, physiotherapists who can, if required, provide a service in a patient’s home.  So that when I see an frail elderly person in the middle of the night as an out of hours GP and that person is not seriously ill but not well enough to stay on their own at home I can get them support and care they need in their own home rather than send them to a hospital miles away. That means fewer beds in hospital and the money that used to pay for those beds can be used to employ community staff. To do this we need the courage to make changes that may initially make our communities anxious and worried.

We need to find a way to explain the reasons behind the need for these changes so that they understand we can improve care for patients and save money. But it won’t necessarily look like the care we have had in the past.  Less time in hospital, more care at home. We have lots of “evidence” that this is the right thing to do and it is what individual patients want. Every time I send people into hospital they say to me “do I really have to go Doctor? Couldn’t I stay here?” We need our politicians to listen and to understand the problems and the solutions and help us explain these to our communities.

Maybe that all sounds straightforward to you.  I know it isn’t.  It requires courage, trust, stamina, commitment, tenacity. Easier to focus on the simple stuff.but that won’t fix the problem.

Wicked or what?

Wednesday 6 June 2012

Different hats


I am on holiday. My daughter is getting married at the end of this week and my family and friends are be congregating in Richmond. This evening, as I write this there is a hen party in Harrogate and a stag do in Edinburgh…. I have been cooking: curry, meat loaf, apple pies and cheese cakes. It is lovely to relax doing something practical and simple.

Then I realised I hadn’t written my blog for a while and felt I should write something before I shut down my lap top and turn off my blackberry for the week. I cant believe it is 4 weeks since my last blog. Where does the time go? And I got to thinking about the different hats we all have… I have many…some professional: GP, CCG leader, out of hours doctor, appraiser.. .then lots of other ones: Mum, daughter, sister, friend…

 
For the last few weeks I have been wearing one hat more than any of the others: I have been preoccupied with the work about the Friarage. So much to do: meetings, radio interviews, TV even, press quotes, visits around the country. Sometimes it is pretty tough. We have so much to do as a new CCG. We are the only CCG in the north trying to set itself up, make important efficiency savings AND manage a major public engagement around an issue as sensitive as the paediatric and maternity services at the Friarage


We didn’t choose to do this, and we are trying to do it right. We knew it would be a challenge. Interestingly there seems to be no national guideline about how to do it right. You have to make it up as you go along. We have tried to be open and honest. We have tried to listen and to respond. We have tried to reach out to everyone and follow up every suggestion and contact. Why is it tough? Well whilst so many people have been open and interested and keen to listen and to question, others seem so quick to criticise, to question our motives, to assume we are trying to mislead, to interpret occasional mistakes ( well we all make them!) as conspiracy. That gets tough. I am open to any discussion around the issues. They are difficult, complex. There are no easy answers. They are no hidden agendas. We all have feelings though, and we ALL care deeply about all of this. I am not moaning. I have a job to do and I have to do it as best I can. And I am learning so much very quickly. We need to respect each others’ views and feelings, and remember we are all people and we all wear many hats.

So, I am ready for my holiday. Ready to focus on my family to put down my professional ‘hats’ for a little while. To have time to enjoy cooking, and having long chatty meals with my kids and friends sat round the table, and watch my daughter and her great man get married! I will enjoy being Mother of the bride this week!

And I have a great hat!